Thank you for shopping with us at C6 Lab Grown Diamonds. We appreciate your trust in our products and services.

Please read our return and refund policy carefully:

Returns:

We accept returns and exchanges within 15 days of purchase. If you are not satisfied with your purchase, please contact us at:

• USA: Phone Number: +1 (917) 858 - 3066 or Email: hello@c6diamonds.co

Provide details of the product and the reason for the return or exchange. Upon receipt of the returned product, we will fully examine it and notify you via email or phone, within a reasonable period of time, whether you are entitled to a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original method of payment.

Eligibility Criteria for Returns:

To be eligible for a return, the item must meet the following criteria:

• It must be in its original condition, unworn or unused.
• It must have all tags attached.
• It must be in its original packaging.
• Proof of purchase, such as the receipt, is required for all returns.

Non-Returnable Items:

Certain items are not eligible for return or refund, including:

• Products that have been used, altered, or damaged by the customer.
• Products that are not in their original condition, packaging, or with tags attached.
• Items purchased during promotional events or sales.
  
• Custom, personalized, or engraved jewelry.
• Items specifically crafted to customer specifications.
• Items exchanged once become final sale.
  
  

Initiating a Return:

Order Cancellation Policy

• Orders canceled within 12 hours of placement are free of charge.

• Cancellations or modifications requested after 12 hours will incur a 20% cancellation/restocking fee.

• Reason: Each jewelry piece is carefully handcrafted to order. Once production begins, resources, labor, and materials are allocated immediately. The fee helps cover these costs.

Shipping Address Policy:

• Once an order is placed, the shipping address cannot be changed. Ensure accuracy before finalizing your purchase.

Initiating a Return:

To initiate a return, please ensure that the item meets the eligibility criteria mentioned above. Once confirmed, please contact our customer service team to request a return. You can reach us at:

• USA: Phone Number: +1 (917) 858 - 3066 or Email: hello@c6diamonds.co

Refund Processing

• Refunds are processed within approximately 14 business days after we receive and inspect the returned items.

• Original shipping charges will be deducted from refunds or store credits.

Return Shipping Charges

• Defective, incorrect, or misdescribed items: Shipping costs are covered by Best Brilliance.

• Customer-initiated returns (e.g., preference changes, sizing issues): Shipping costs will be deducted from refunds, store credits, exchanges, or repairs.

Damaged or Incorrect Items

• Please notify Best Brilliance within 72 hours of receipt to arrange resolution and return shipping coverage.

Address for USA returns : C6 LABGROWN DIAMONDS LLC: 3400 McMillen Drive, Suite 1023, Wylie TX 75098, USA